Step 1: Register returns / exchanges Send an e-mail to firstname.lastname@example.org. State your order number, your name, the products that are returning and the reason for return. If you want to exchange a product for a different size, then also state this in your registration. We can then (if there is stock) reserve the product for you and resend it upon receipt of the return.
Step 2. Return Return the product (s) within 14 days of receipt in original packaging with packing ship to:
Elements of Freedom
Step 3. Credit note If the product meets our conditions, we will proceed to a refund of the purchase amount. As soon as we have received your return, we will ensure that you receive a credit note within 14 working days and that the money is returned to the account that was used for payment. Pay attention:
1: We gladly receive your item back with original labels and packaging
2: We cannot take back items if: a) They are worn and / or washed b) They are damaged and / or you have tried to repair a damage / defect yourself c) You have not followed the instructions and / or instructions for use
Cost – Return is on your own account unless you want to exchange the product for another size.